Benefit administration

Information and advice from other websites

• Payment of benefits and tax credits

  Payment of benefits and tax credits by direct credit transfer into bank and building society accounts or Post Office card accounts.

  From: Adviceguide from Citizens Advice

• Problems with benefits and tax credits

  Information on how to appeal against benefit decisions and on complaining about standards of service for benefits and tax credits.

  From: Adviceguide from Citizens Advice

• If you think our decision is wrong (PDF)

  If you have applied for or are getting a benefit, you may need to know what you can do if you think the decision is wrong. This leaflet explains appeals and time limits.

  From: Department for Work & Pensions - DWP

• Challenging benefit decisions

  Gives brief information on how to challenge decisions on most benefits, including discretionary social fund, tax credits, and war pensions.

  From: Newcastle Welfare Rights Service

• Make a complaint about benefit and tax credits service standards

  You have the right to expect a reasonable standard of service from the people dealing with benefits, tax credits and national insurance. If not, you should consider complaining.

  From: Adviceguide from Citizens Advice

• Volunteering while getting benefits (PDF)

  Explains what voluntary work is and how doing voluntary work will effect the benefits you receive, including Disability Living Allowance, Jobseeker's Allowance, and Housing or Council Tax Benefit.

  From: Department for Work & Pensions - DWP

• Moving to another country

  The rules on benefits and contributions which apply to people going to live or work in other countries outside the UK.

  From: Department for Work & Pensions - DWP

• What happens to your benefits while you are on holiday?

  If you receive benefits either as a disabled person or a carer, you may wonder what happens to your benefits iif you go on holiday. This information covers Disability Living Allowance, Attendance Allowance, Incapacity Benefit and Carer's Allowance.

  From: Directgov

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