Ombudsmen and regulatory authorities

Information and advice from other websites

• Ombudsmen

  Includes what ombudsmen are, how they work, and the outcomes you can get when you take your complaint to the ombudsman.

  From: ADRnow

• How to use an ombudsman

  How to use an ombudsman (in England) to investigate a complaint about maladministration in public and private sector organisations.

  From: Adviceguide from Citizens Advice

• Making a complaint

  Complaints service offered by the Local Government Ombudsman in England and Wales.

  From: Local Government Ombudsman

• Making a complaint to the Housing Ombudsman Service

  How to make a complaint. Includes how to find out if you are covered by the scheme, and what conditions you must meet to make a complaint to the Ombudsman. This only applies to England.

  From: Housing Ombudsman Service

• Your complaint and the ombudsman

  Information about the Financial Ombudsman Service, including what kind of complaints they can help you with, how to complain, and what information the ombudsman will need.

  From: Financial Services Ombudsmen

• Parliamentary and Health Service Ombudsman

  How to complain about government departments, their agencies and some other public bodies in the UK (and the NHS in England) if they have not acted properly or fairly or have provided a poor service.

  From: Parliamentary and Health Service Ombudsman

• Pensions Ombudsman

  The Pensions Ombudsman investigates and decides complaints and disputes about the way that pension schemes are run.

  From: Pensions Ombudsman

• Otelo - Office of the Telecommunications Ombudsman

  Otelo is a free, independent ombudsman service you can use to deal with complaints about some telephone and internet service providers. Explains what complaints they can deal with.

  From: Otelo - Office of the Telecommunications Ombudsman

• About the Legal Services Ombudsman

  If you make a complaint about a lawyer, the Ombudsman will investigate the way that your complaint was dealt with by the lawyer's own professional body.

  From: Legal Services Ombudsman

• What is the Furniture Ombudsman?

  The Furniture Ombudsman is the independent standards body for furniture and floorcoverings and is not allied to any retailer or manufacturer. Supporters of The Furniture Ombudsman subscribe to the Code of Practice for the furniture industry, which is underpinned by an independent dispute resolution service.

  From: FIRA

• Complaints

  OISC can accept complaints about any person giving immigration advice. Explains who and what you can complain about, how to complain and what happens after you've made a complaint.

  From: Office of the Immigration Services Commissioner - OISC

• Prisoners - making a complaint (PDF)

  Information about how to complain about a problem if you are in prison. Covers the prison complaints procedure, the Independent Monitoring Board and the Prisons and Probation Ombudsman.

  From: Adviceguide from Citizens Advice

• How to enforce your rights

  Information and practical advice about taking civil action or complaining if your rights have been affected or violated by government, health services, care services, police, courts and legal services, financial professions, media or public utilities.

  From: Liberty

• Buying services - further help

  Organisations which help with consumer problems including mail order, banking and insurance services and property and building services.

  From: Adviceguide from Citizens Advice

• The European Ombudsman

  The European Ombudsman investigates complaints about maladministration by institutions and bodies of the European Community. Explains who and what you can complain about, and how to go about making your complaint.

  From: European Ombudsman

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