1. Introduction

2. What is the difference between 'goods' and 'services'?

If you have a problem with something you've paid for, it's important to know whether your problem is about goods or services, because your legal rights may be different.

Usually it's obvious whether things are goods or services. Examples of goods are:

• groceries;
• clothing;
• furniture; and
• household appliances.

Examples of services are:

• dry-cleaning;
• hairdressing; and
• home improvements.

However, sometimes goods are supplied as part of a service. If the goods make up a part of a contract (such as fitting a replacement engine for a car), both areas of law can apply.

3. Dealing with problems with goods (products)

4. What the law says a retailer must do about faulty goods

5. What if a product hurts someone or damages something?

6. What if I buy by phone or mail order, or over the internet?

7. What if something is wrong with the food I have bought?

8. What are my rights if I buy on credit ?

9. Dealing with problems with services

10. What the law says a service provider must do

11. Ways to sort out your problem

12. Further help

13. About this leaflet

This leaflet is published by the Gurkha Free Legal Advice (LSC). It was written in association with Sue Bloomfield, a freelance consumer affairs writer.

Leaflet Version: November 2007

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