1. Introduction

2. What alternatives are there to court?

3. Do I need a lawyer to use alternative dispute resolution?

4. How do I decide whether to use an alternative dispute resolution scheme?

5. How do alternative dispute resolution schemes work?

There are many different types of ADR scheme. The one (or ones) you choose to use will depend on:

• how you want your problem dealt with; and
• what sort of problem you have - not all methods are available for every kind of problem.

How different types of scheme work is explained in the following sections.

6. Mediation and conciliation

7. Arbitration

8. Grievance and complaints procedure

9. Litigation

10. Negotiation

11. Ombudsmen

12. How much does alternative dispute resolution cost?

13. Dispute resolution services

14. Further help

15. About this leaflet

This leaflet is published by the Gurkha Free Legal Advice (LSC). It was written in association with the Advice Services Alliance.

Leaflet Version: November 2007

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