Faulty goods

Information and advice from other websites

• Faulty products - What to do when something isn't right

  Information on what you are entitled to when you buy something that doesn't work properly.

  From: Ricability

• Goods (PDF)

  Outlines the law on the pricing and selling of goods, the choices you have if the goods are not satisfactory, and the steps you can take to solve your problem.

  From: Adviceguide from Citizens Advice

• Buying goods - your rights

  Options for resolving problems with consumer goods including goods bought at auction, by distance selling, and in private sales.

  From: Adviceguide from Citizens Advice

• Making a complaint

  Guidelines and template letters to help you make a complaint about poor service or faulty goods.

  From: Consumer Direct

• Frequently asked questions on the Sales of Goods Act

  Frequently asked questions including what counts as a fault, how long do I have to demand my money back and how long should goods last.

  From: Department for Business, Innovation and Skills (BIS)

• Buying goods - further help

  Organisations which help with complaints about goods bought in shops, at auction, by distance selling and in private sales.

  From: Adviceguide from Citizens Advice

• Links provided by Advicenow Advicenow is an independent, not-for-profit website providing information on rights and legal issues. Links provided by Advicenow are hand picked from over 200 UK web sites by experienced advisers