You can find your nearest community mediation service through an internet search, or by asking your local council for a list of local mediation providers.

Mediation for problems at work

Acas
Provides conciliation, arbitration and mediation in employment disputes
phone: 08457 47 47 47
http://www.acas.org.uk/

Mediation for problems with discrimination if you are disabled

Phone the Equality and Human Rights Commission for information and a referral.
In England: 08457 622 633
In Wales: 0845 604 8810

Mediation for other problems

AIMS (the Advice,Information and Mediation Service) is run by Age Concern and offers advice and mediation for problems with sheltered and retirement housing.
phone: 0845 600 2001
www.ageconcern.org.uk/AgeConcern/aims.asp

Mediation in disputes about special educational needs provision, or school exclusions, is often provided by independent local family or community mediation services. Your school or local education authority should be able to give you details.

The National Mediation Helpline

The National Mediation Helpline can answer general enquiries relating to mediation and put you in contact with accredited mediation providers.
phone: 0845 60 30 809
www.nationalmediationhelpline.com/

Adjudication and arbitration providers

The Independent Dispute Resolution Service (IDRS) provides adjudication and arbitration schemes for a range of trade associations.
phone: 020 7520 3800
http://www.idrs.ltd.uk

Adjudication for problems with tenancy deposits

There are three government-authorised schemes providing adjudication for tenancy deposit disputes. Landlords and letting agents must be a member of one of these schemes.

The Deposit Protection Service
phone: 0870 7071 707

Tenancy Deposit Solutions
phone: 0871 703 0552

The Dispute Service
phone: 0845 226 7837

Ombudsmen

British and Irish Ombudsman Association
For information about public and private sector ombudsman schemes in the UK and Ireland, with contact details.
phone: 020 8894 9272
http://www.bioa.org.uk/

Estate Agents Ombudsman
For complaints about estate agents who are members of the scheme.
phone: 01722 333 306
http://www.oea.co.uk/

The Financial Ombudsman Service
For complaints about financial services, including banks, building societies, investments and insurance
phone: 0845 080 1800
http://www.financial-ombudsman.org.uk/

Health Service Ombudsman
For complaints about services provided through the NHS in England.
phone: 0845 015 4033
http://www.ombudsman.org.uk/

Housing Ombudsman Service
For complaints about housing provided by all registered social landlords, and some private landlords.
phone: 0845 7125 973
http://www.ihos.org.uk/

The Independent Case Examiner
For complaints about the Child Support Agency.
phone: 0845 606 0777
Typetalk: 18002 0151 801 8800
http://www.ind-case-exam.org.uk/

Legal Services Ombudsman
For complaints about the way the Law Society, Bar Council and other professional bodies deal with complaints about legal practitioners.
phone: 0845 601 0794
http://www.olso.org/

The Information Commissioner's Office
For complaints about data protection and freedom of information.
phone: 0845 630 60 60
www.ico.gov.uk

Local Government Ombudsman (England)
For complaints about services provided by local authorities in England.
phone: 0845 602 1983
http://www.lgo.org.uk/

Parliamentary Ombudsman
For complaints about services provided by government departments in England.
phone: 0845 015 4033
http://www.ombudsman.org.uk/

Pensions Ombudsman
For complaints about the way pensions schemes are run.
phone: 020 7834 9144
http://www.pensions-ombudsman.org.uk/

Public Service Ombudsman for Wales
For complaints about local authorities, registered social landlords, the national health services and the National Assembly for Wales and the bodies it funds.
phone: 01656 641 150
http://www.ombudsman-wales.org/

Complaints about utilities providers

Energywatch
phone: 0845 906 0708
http://www.energywatch.org.uk/

The Consumer Council for Water
phone: 0845 039 2837
http://www.ccwater.org.uk/

Communications and Internet Services Adjudication Scheme (CISAS)
phone: 020 7520 3827
www.cisas.org.uk

Office of the Telecommunications Ombudsman (Otelo)
phone: 0845 050 1614
www.otelo.org.uk/

14. Further help

15. About this leaflet

This leaflet is published by the Gurkha Free Legal Advice (LSC). It was written in association with the Advice Services Alliance.

Leaflet Version: November 2007

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